Refund & Cancellation Policy

Last updated: July 10, 2026

This policy explains how billing, cancellations, and refunds work for We Get Found LLC ("we," "our," or "us"). It applies to all subscriptions and one-time services purchased through wegetfound.com. Payments are processed securely by Stripe.

1. Monthly Subscriptions

• Billing: All monthly subscription plans — including our Get Found visibility plans and AI Receptionist plans (Solo, Team, and Multi-Location) — are billed monthly in advance, in US Dollars (USD), at the price published at the time of signup.
• Cancel anytime: You can cancel at any time through your account portal or by emailing support@wegetfound.com. There are no long-term contracts and no cancellation fees.
• When cancellation takes effect: Cancellation stops your next renewal. Your plan stays active through the end of the current billing period you've already paid for, and you keep access until then.
• 14-day money-back guarantee (AI Receptionist): New AI Receptionist customers may request a full refund of their first month within 14 days of the first payment if the service isn’t the right fit. This is the one exception to the no-partial-refund rule below, and applies to a customer’s first AI Receptionist subscription only.
• No partial-month refunds: Because work and service (content, publishing, visibility management, and live call handling) are performed continuously throughout the month, we do not issue prorated or partial-month refunds for the current billing period, aside from the 14-day guarantee above.

2. Your Free Website

The professional website we build for qualifying businesses is yours to keep. If you cancel your subscription, the site remains yours — we do not take it down, redirect it, or hold it hostage.

3. One-Time Setup / Onboarding Package

The optional one-time setup package (schema setup, Google Business Profile cleanup, NAP alignment, llms.txt, and agent-ready basics) is scoped and quoted separately. Because it is delivered as concrete implementation work:

• Before work begins: You may request a full refund of the setup fee any time before we start the work.
• After work begins: Once implementation has started, the setup fee is refundable on a pro-rata basis for any deliverables not yet completed. Completed deliverables are non-refundable.

4. Billing Errors & Duplicate Charges

If you believe you were charged in error, charged twice, or charged after cancelling, contact us within 60 days and we will investigate and issue a full refund for any confirmed error — no questions asked.

5. How to Request a Cancellation or Refund

The fastest way is to contact us directly:

• Email: support@wegetfound.com
• Phone / WhatsApp: +1 (707) 616-9789

We respond to all cancellation and refund requests within two business days. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank.

6. No Guarantee of Results

We work hard to get your business cited by AI assistants and recommended in search, but we do not guarantee specific rankings, citation volume, traffic, or revenue (see our Terms of Service). Our refund policy above is independent of results — it is based on billing and delivery, not outcomes.

Contact

We Get Found LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: support@wegetfound.com
Phone / WhatsApp: +1 (707) 616-9789
Website: wegetfound.com